FAQs

Do you ship overseas?

Yes, we ship all over the world.

How long will it take to get my order?

It depends on where you are. Orders processed from SQUID HQ (our house in Australia) and will take 5-7 business days to arrive within Australia. Overseas deliveries can take anywhere from 1 - 4 weeks.

What shipping carriers do you use?

We use Australia Post. Look out for their tracking email which will be sent to you when your order is on it's way.

Can I return my product?

We always aim to make sure our customers love our products, but if an item is faulty we are happy to give you a replacement. Just email us directly and we’ll take you through the process.

Can I sign up to your subscriber list?

Yes! You will be an official member of the Squid Squad! Just enter your email into our subscriber list on the home page. You will be sent updates, exclusive offers, and much more.